All of our garden centres are open as usual

Before visiting your local Capital Gardens Centre, please take the time to read and familiarise yourself with the notice below. Please note that all of the below are put in place to ensure the safety of everyone whilst shopping with us.

  1. Each store will have a limit to the amount of people on the premises at any one time. The amount of people allowed into stores will depend on the store you visit. There will be a queuing system that will be policed by a team member. Please be patient and considerate to both our team and fellow customers whilst awaiting access.
  2. If you have a child/children with you, you will be permitted access on the basis they are kept with you at all times. A maximum of 3 children per adult. If team members are concerned that a child isn’t being supervised at all times, you may be asked to leave the store.
  3. Dogs are allowed in stores as long as they are kept on a lead and under control at all times.
  4. Once in the stores we ask that you try to limit the amount of time shopping to the absolute minimum. 30 minutes is the recommended maximum shopping time in our stores at this time. Because of the limited amount of people shopping, we believe this should be ample time for you to get all of your gardening goodies. This excludes restaurant visits.
  5. Please exercise the recommended 2m social distancing rules at all times. This is between other shoppers and our team members and is for the safety of everyone. Each store has worked extremely hard to ensure there is ample space within the centres but there may be small areas that will require you to make space between yourself and someone else.
  6. All stores have signs and markings on the floor to reflect the above. Please ensure you are vigilant of all notices and follow them accordingly.
  7. Cash payments will be accepted but we prefer card payments, preferably contactless if at all possible.
  8. Face coverings are to be worn at all times whilst inside our stores or facilities.
  9. Hand sanitiser will be readily available at all stores throughout the duration of your visit.
  10. Please beware that any items purchased will have to be carried to or loaded into a vehicle yourself. We are unable to allow a team member to assist with any lifting into your vehicle. This is, again, for the health and safety of all parties. We will help load for exceptional cases but the vehicle must be open, clear of any other items and you must stand at least 2 metres away whilst loading. We will not touch the vehicle or any of its contents
  11. There are currently no toilet facilities available for customers at our Neals and Woods branches due to COVID guidelines.
  12. Last admission to the store may be up to 1 hour before closing time. If you are queuing, you may be told that there is no further entry on that day.

We are looking forward to seeing you soon.